FAQ

Creating your SpinGranny Casino account is quick and straightforward. Simply click the "Sign Up" button on our homepage and fill out the registration form with your basic information, including your name, email address, date of birth, and preferred currency. You can choose from USD, EUR, Bitcoin, Ethereum, or Litecoin as your account currency.During registration, you'll need to create a secure password and agree to our terms and conditions. Make sure to use accurate information as this will be verified during the KYC process. Once you submit your registration, you'll receive a confirmation email to activate your account. The entire process takes just a few minutes, and you'll be ready to start playing immediately after verification.

Account verification at SpinGranny Casino requires standard KYC (Know Your Customer) documentation to ensure security and compliance. You'll need to provide a government-issued photo ID such as a passport, driver's license, or national ID card. The document must be current and clearly show your full name, photo, and expiration date.Additionally, we require proof of address dated within the last three months. Acceptable documents include utility bills, bank statements, or official government correspondence that displays your full name and current address. For certain payment methods, especially credit cards, you may need to provide photos of the front and back of your card (with middle digits masked for security). Our verification team typically processes documents within 24-48 hours, and we'll notify you via email once your account is fully verified.

SpinGranny Casino offers an impressive welcome package worth up to €4,500 plus 350 free spins, spread across your first three deposits. Your first deposit gets you a 150% bonus plus 100 free spins, meaning if you deposit €100, you'll receive €150 in bonus funds. The second deposit comes with a 75% bonus plus 150 free spins, while the third deposit offers another 150% bonus.All welcome bonuses carry a 35x wagering requirement, which means you need to wager 35 times the bonus amount before you can withdraw any winnings. Free spins are typically credited to popular slots like Sweet Bonanza or Gates of Olympus. The bonus funds and free spins must be used within the specified timeframe, and different games contribute varying percentages toward meeting the wagering requirements. Slots usually contribute 100%, while table games may contribute less.

The BLITZ3 bonus code gives new players 50 free spins without requiring any deposit. Simply enter the code BLITZ3 during registration or in the cashier section, and the free spins will be credited to your account. These spins can be used on selected slots including Sweet Bonanza, Elvis Frog in Vegas, and Gates of Olympus.The free spins come with a 40x wagering requirement, meaning you need to wager 40 times any winnings from the spins before you can withdraw them. There's no maximum cashout limit on winnings from these free spins, and they don't have an expiration date. This makes the BLITZ3 code an excellent way to test our games and potentially win real money without any financial risk.

Wagering requirements determine how many times you must bet your bonus amount before you can withdraw any associated winnings. At SpinGranny Casino, most bonuses carry a 35x wagering requirement. For example, if you receive a $100 bonus, you'll need to place $3,500 in bets before the bonus funds convert to withdrawable cash.Different games contribute varying percentages toward meeting these requirements. Slots typically contribute 100% of each bet, while blackjack and video poker might contribute only 10-20%. Live dealer games often contribute even less or may be excluded entirely. The wagering requirements apply to both the bonus amount and any winnings generated from free spins. You can track your progress in the "My Account" section, where we display your current wagering status and remaining requirements.

SpinGranny Casino supports a comprehensive range of payment methods to accommodate players worldwide. Traditional options include Visa and MasterCard credit/debit cards, which offer instant deposits and reliable processing. For digital wallet users, we accept Neteller, Skrill, Apple Pay, and Google Pay, all providing fast and secure transactions.Cryptocurrency enthusiasts can use Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Ripple (XRP) for both deposits and withdrawals. Crypto transactions often process faster and with lower fees compared to traditional banking methods. Most deposit methods are instant, while withdrawal times vary: e-wallets typically process within 24 hours, cards take 1-3 business days, and crypto withdrawals are usually completed within a few hours. All transactions are secured with advanced encryption technology.

SpinGranny Casino maintains reasonable limits to accommodate both casual players and high rollers. Minimum deposits typically start at $10 for most payment methods, though this may vary slightly for certain cryptocurrencies. Maximum deposit limits depend on your chosen method and account status, with most players able to deposit several thousand dollars per transaction.Withdrawal limits are structured in tiers based on your account level and verification status. New players might have weekly withdrawal limits of $2,500-$5,000, which increase as you play more and achieve higher VIP status. VIP players often enjoy much higher limits or even unlimited withdrawals. Processing times vary by method: e-wallets are fastest at 0-24 hours, bank transfers take 3-5 business days, and cryptocurrency withdrawals typically complete within a few hours.

SpinGranny Casino features an extensive game library powered by over 35 leading software providers. Our slot collection includes thousands of titles ranging from classic three-reel games to modern video slots with advanced features like cascading reels, expanding wilds, and progressive jackpots. Popular titles include Sweet Bonanza, Gates of Olympus, and games from top providers like Pragmatic Play, Big Time Gaming, and Yggdrasil.Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our live dealer section, powered by providers like Betgames, offers real-time gaming with professional dealers streamed in HD. We also feature specialty games, crash games from providers like Aviatrix, and unique offerings from boutique developers like Hacksaw Gaming and NoLimit City. New games are added regularly, ensuring fresh content for our players.

Absolutely! SpinGranny Casino is fully optimized for mobile play across all devices. Our platform uses responsive web design, meaning you can access all games and features directly through your mobile browser without downloading any apps. Whether you're using an iPhone, Android device, or tablet, the experience remains smooth and engaging.The mobile version includes the complete game library, full banking functionality, customer support access, and all promotional offers. Games are optimized for touch controls, and the interface adapts perfectly to different screen sizes. You can make deposits, claim bonuses, and withdraw winnings just as easily on mobile as on desktop. The platform works seamlessly on both iOS and Android devices with any modern web browser.

SpinGranny Casino operates under strict licensing regulations and employs multiple layers of security to protect our players. All games use certified Random Number Generators (RNGs) that are regularly tested by independent auditing companies to ensure completely fair and random outcomes. Our platform is secured with 256-bit SSL encryption, the same technology used by major banks.We maintain segregated player accounts, meaning your funds are kept separate from operational expenses and are always available for withdrawal. Regular security audits and compliance checks ensure we meet the highest industry standards. Our games are provided by licensed and regulated software developers, each with their own certifications for fairness and reliability. Additionally, we provide detailed game information including RTP (Return to Player) percentages so you can make informed gaming decisions.

SpinGranny Casino is committed to promoting responsible gambling and provides comprehensive tools to help you maintain control over your gaming activity. You can set daily, weekly, or monthly deposit limits that prevent you from spending more than your predetermined budget. These limits can be adjusted, but increases only take effect after a 24-hour cooling-off period.We also offer session time limits, loss limits, and self-exclusion options ranging from 24 hours to permanent exclusion. Our reality check feature sends periodic reminders about your playing time, helping you stay aware of how long you've been gaming. If you need support, we provide links to professional gambling addiction resources and organizations. Our customer support team is trained to recognize signs of problem gambling and can help you access appropriate tools and resources.

SpinGranny Casino offers multiple ways to get help whenever you need it. Our live chat feature is available 24/7 and provides instant responses to most questions. Simply click the chat icon on any page, and you'll be connected with a knowledgeable support agent who can help with account issues, technical problems, or general inquiries.For more detailed issues or when you prefer email communication, you can reach us at support_cr@casinospingranny.com. Email responses typically come within a few hours during business hours. We also maintain a comprehensive FAQ section that covers the most common questions and issues. Our support team is multilingual and trained to handle everything from basic account questions to complex technical problems with professionalism and efficiency.