Terms and Conditions

These conditions govern your access to and use of the SpinGranny Casino website, your player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to these site terms and the specific rules that apply to individual offers or features. This page explains the main rules, rights, and responsibilities that apply when you use the casino, so you and SpinGranny can operate on clear, fair ground.

Who may use the platform

SpinGranny Casino is intended for adults only. You must be at least the legal gambling age where you are located to register and use the service. It is your responsibility to ensure online gambling is lawful in the place where you access the site.

We may restrict access to the platform, games, payment methods, or promotions in certain jurisdictions. If you travel or relocate, you must stop using the service in any jurisdiction where you are not permitted to play.

Registering your account

When you create an account you agree to provide accurate, current, and complete information. Accounts must be registered in the real name of the person who will use the account. Each person may only hold the number of accounts permitted by the operator.

We may ask you to confirm or update your information from time to time. Failure to provide required information may limit or prevent your use of the account, including deposits and withdrawals.

Verification and identity checks

To protect players and meet legal obligations, SpinGranny may request documents or information to verify your identity, age, address, and payment method ownership. Typical requests may include photo identification, proof of address, or verification of your chosen payment method.

Verification may be required before you can deposit, place bets, or withdraw funds. We will handle your documents securely and only use them for compliance, security, and account management.

Managing your account and login details

You are responsible for the confidentiality of your username and password, and for all activity conducted through your account. Do not share your login details, sell or transfer your account, or allow others to use it on your behalf.

If you suspect unauthorized access, contact support immediately. We may place temporary holds or require further verification to protect your account.

Deposits, withdrawals, and balances

SpinGranny accepts a variety of payment methods including Visa, MasterCard, Apple Pay, Google Pay, Neteller, Skrill, and major cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and Ripple. You can hold balances in supported currencies, such as United States Dollar, Euro, Bitcoin, Ethereum, and Litecoin.

Processing times, limits, fees, and availability vary by method and jurisdiction. Withdrawal requests may be reviewed and verified before approval. We aim to process transactions promptly, but processing times depend on the payment provider and verification requirements. Reasonable checks may be applied to prevent fraud, money laundering, or other misuse.

Where required by law, withdrawals may only be paid to a verified payment source in your name. We may set deposit and withdrawal limits, and require additional verification for large or unusual transactions.

Promotions, bonuses, and promotional conditions

Promotional offers, including deposit matches, free spins, cashback, and no-deposit bonuses, are subject to specific bonus terms in addition to these platform rules. Common promotional conditions include eligibility requirements, wagering requirements, time limits, game restrictions, and maximum conversion or withdrawal rules.

Typical examples you should expect:

• Slots usually contribute 100% toward wagering requirements; table games and live dealer games commonly contribute 0%.
• Only one bonus may be active on an account at a time.
• Bonuses may be “sticky” by default, meaning the bonus value cannot be withdrawn until wagering requirements are met.
• Maximum bet limits may apply while a bonus is active, commonly $5 or up to 10 percent of the bonus amount, whichever is lower.
• Wagering requirements must be completed within a stated period, often between 7 and 30 days, otherwise the bonus and associated winnings may be forfeited.
• Maximum cashout rules vary by promotion; most deposit bonuses allow withdrawals after wagering is complete without a fixed cap, while some no-deposit free spin offers may include a maximum conversion multiple.

Always read the specific rules shown with each promotion before opting in. If a promotion conflicts with these platform rules, the promotion’s published terms apply where they are consistent with law.

Game access and service availability

We provide games from a range of software partners, including Betsoft, Pragmatic Play, Big Time Gaming, Yggdrasil, Thunderkick, Spinomenal, and others. Availability of specific games depends on licensing, regional restrictions, software updates, and provider choices.

Access to games and features may change without notice. Games may be added, updated, suspended, or removed for maintenance, regulatory reasons, or provider changes. Device compatibility also varies; while we support mobile play, not every game or feature will be available on every device or operating system.

Fair play, prohibited behavior, and cheating

Players must use the platform lawfully and fairly. Prohibited behavior includes, but is not limited to:

• Fraud, collusion, or other attempts to manipulate outcomes.
• Bonus abuse, including multiple accounts, delayed play tactics, or use of unauthorized identities.
• Using bots, automation tools, or unauthorized software to play or access the service.
• Chargeback abuse, false disputes, or attempting to reclaim funds in bad faith.
• Providing false information or allowing others to use your account.

We expect honest play. Suspected abusive or fraudulent behavior may lead to withheld funds, canceled wagers, or account restrictions pending investigation.

When we may limit, suspend, or close accounts

If we reasonably suspect rule breaches, verification failure, fraud, money laundering, or misuse of the platform, SpinGranny may refuse service, suspend account activity, withhold promotions, freeze transactions, or close accounts. We will act proportionately and notify you where appropriate.

Where required by law or regulation, we may report activity to relevant authorities and comply with legal obligations to block or confiscate funds.

Errors, display mistakes, and technical issues

Occasionally, the site may display incorrect information, incorrect balances, pricing errors, or game malfunctions. We reserve the right to correct obvious mistakes, cancel or adjust affected bets or bonuses, and take reasonable steps to address consequences.

We do not guarantee uninterrupted access. Maintenance, software updates, server outages, third-party failures, or force majeure events can interrupt services. We aim to respond quickly and remedy problems in a fair manner.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to earn income. SpinGranny provides tools and resources to help players control play, including deposit limits, session reminders, self-exclusion, and account suspension options where available. If you feel play is becoming a problem, please use our responsible gaming tools or contact support for help.

Intellectual property and acceptable use

All website content, branding, logos, text, images, and proprietary software are owned by SpinGranny or our licensors. You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission.

You may use the site for personal, lawful gaming only. Any misuse of content, automated scraping, or redistribution is prohibited.

Third parties, suppliers, and linked services

Some games, payment services, and technical features are provided by third parties. These providers operate under their own technical and operational rules. We are not responsible for the performance of third-party systems, though we work with partners to maintain service quality.

The site may contain links to external sites. We are not responsible for their content or practices. You should review third-party terms where applicable.

Limitation of liability and no guarantees

To the extent permitted by law, SpinGranny and its officers, partners, and suppliers are not liable for indirect, incidental, or consequential losses arising from your use of the platform, including losses caused by technical interruption, user error, unsupported devices, third-party failures, or force majeure events.

The site, games, and services are provided on an “as is” and “as available” basis. We do not guarantee constant availability, uninterrupted play, or error-free operation. Where remedies are available under law, they remain in force, but our liability will be limited to the maximum extent permitted.

Changes to these rules

We may update these conditions from time to time. The latest version published on this page takes effect from the date shown at the top of the page, unless otherwise stated. Continued use of the platform after changes are posted constitutes acceptance of the new rules. Please review this page periodically.

Related policies you should read

These service terms work alongside other important policies, including our Privacy Policy, Responsible Gaming information, Anti-Money Laundering and Know Your Customer procedures, Cookie Policy, and specific bonus terms. Check those pages for full details when relevant.

Contacting support

If you have questions about these rules or your account, contact our support team through the live chat on the site, consult the FAQ, or email support_cr@casinospingranny.com. We aim to respond promptly and clearly.

These rules are intended to set clear expectations for using SpinGranny Casino. If you continue to use the site and services, you confirm your acceptance of these terms and the related policies that apply to your play.